FAQ

You can simply register by providing any Indian phone number and a valid email address. hovee Rent does not require any password for registration. 

To update your personal details, login to your account and navigate to Dashboard and click ‘My Profile’ section. Here, you can update your personal details, email address and address details by uploading your ID proof.

If you wish to delete your account ,please reach out to our support team through the “Contact Us” page. Our team will guide you through the process and confirm once your account is deleted. 

We recommend you to visit our “Help Center” page to find detailed guidelines for specific issues. Our team will assist you with personalized assistance and ensure that your concerns are addressed promptly. 

Registering on hovee Rent is free. You can register yourself as Owner or Tenant. 

Only one profile will be activated using same mobile number. 

You can simply change your role as Owner or Tenant by clicking ‘Switch Role' option in your profile's dashboard. 

Drop an email to us at shersigroup@gmail.com

We keep observing fraudulent or potentially fraudulent behavior on our platforms. If we find any payment is suspicious, we will block the account. If your account is blocked mistakenly, kindly contact our team. 

The uploaded images are checked internally by our hovee Rent team. Images approved by our team are visible on hoveerent.com whereas, rejected images are not visible on the website. 

Any changes made to the property listing after making it ‘Go Live’ will not be visible in property search. Once you have uploaded the property details, they cannot be changed or updated. 

Here are few guidelines to follow before uploading your property:

1. Provide accurate details while listing your property
2. Provide exact location of your property on the map
3. Please do not include your phone/email number in description of property
4. Add at least one photos of each room, kitchen, hall etc. to make your listing more attractive
5. We have kept the listing process simple. A novice user can complete a listing in less than 5 minutes.

Owners can add their property by clicking ‘Post Property’ option in the Home page. 

Yes, you can post the property for free on hovee Rent. However, there is a limit on the number of properties you can post for free, which varies depending on your subscription plan. If you wish to post more properties, you may need to upgrade your plan to access our additional features. 

You can view your properties in ‘My Property List’. 

You can choose Premium Subscription Plan for uploading multiple properties as a owner. 

Your property will be visible on our platform until it gets rented by tenants. Once your property is rented, you can remove that property from your property list. 

Your subscription would be activated within few minutes after upgrading to the plan you purchased. In case, you don't have an active listing while buying the package, the package would only be activated after a new listing is uploaded. 

Your profile might get blocked if you have exhibited any suspicious activity. If you are a genuine user, please login through our dashboard hoveerent.com

To help new migrants to the city, we offer a map search feature that shows the exact property's location on the map. You can also view details such as nearby schools, hospitals and other amenities on the map . 

Finding the perfect property can take time, so be patient. Review and adjust search filters like location, budget and the amenities you're looking for, this will help you find additional properties by expanding or narrowing your search. Regularly check for new listings and set alerts for new properties that meet your criteria, you'll be notified when suitable properties are available. Don't worry!! We will assist you in finding the perfect home for you. 

To apply for a rental property, click on the “Properties” button on the home page. You'll find as many as property listings there. Click your preferred property and view the details and apply it.

Both tenants and owners will only have access to each other’s verified details after mutual verification. Till then, you cannot contact the property owner directly. 

Yes, you can save properties by clicking on the “Save” or “Favorites” button on the property listing. You can view your saved properties under the “My Favorites” section in your account.

Kindly use the search bar on the homepage to enter your preferred location, price range and other criteria. You can also use advanced filters to narrow down your search based on amenities, property type and more.

Your profile might get blocked if you have exhibited any suspicious activity. If you are a genuine user, please login through our dashboard hoveerent.com

The enrollment process begins only after the tenant visits the property and evaluates it in person. This step is essential to ensure transparency and satisfaction before moving forward.

Yes. Once enrollment is initiated, both the owner and tenant can view the start and end dates, status, and details within their respective dashboards.

Either the tenant or the owner can initiate the enrollment. The process is flexible and based on mutual agreement between both parties.

Tenants can evaluate and scan multiple properties, but can only enroll in one property at a time under a single subscription cycle. Final enrollment is confirmed only when both parties accept the terms via the app.

Both tenants and owners can track the enrollment status live in their app dashboard, including pending actions, agreement history, and activation countdown.

Yes. Once a tenant is approved and details are shared, the verification process is considered complete, and the rental enrollment can proceed.

Yes. Once approval is given and contact details are shared, you can communicate directly with the tenant to discuss further details, schedule visits, or finalize terms.

No, you can receive and review multiple tenant requests at once. You may choose to accept the most suitable one based on your availability and preference.

Yes. Each verification is property-specific, as different owners may have different selection preferences and criteria.

Yes, the core process remains the same. However, information requirements may vary slightly based on the property type and the owner’s specific requirements.

To maintain privacy and avoid spam, direct communication with owners is only possible after verification and approval.

Owners can view the specific personal details you submit during the verification request, but your full profile or contact information remains hidden until approval.

No. Verification only gives you access to the property’s full details and owner contact info. The final enrollment depends on mutual agreement between you and the owner.

Verification is the owner’s way of reviewing a tenant’s identity and intent. Enrollment is the formal agreement phase where the tenant and owner agree on terms, start dates, and complete the deal.

Ratings help build trust between tenants and property owners. They offer real feedback from real users, allowing future renters or property owners to make informed decisions based on past experiences.

Once ratings are submitted, they cannot be edited or updated. 

If a user fails to submit a rating within a particular period, the user's (owner or tenant) account will be freezed until they submit their next rating. 

Ratings should be submitted by the users (owners and tenants) within the time period (1st Quarter, 2nd Quarter, 3rd Quarter, 4th Quarter) at the end of each 3 months and the notifications will be received to them via pop ups and emails. 

No. New users (both owners and tenants) start with a neutral profile. Ratings will be visible once they complete their first transaction and receive feedback.

 Yes, but we recommend reviewing the feedback carefully. A low rating may indicate recurring issues, so always weigh the pros and cons before moving forward.

You can upgrade your account directly through the hovee Rent app or website. Go to your profile > “Subscription” > choose your desired plan and follow the payment instructions.

No. The platform is fully accessible with a free Basic plan, but upgrading enhances your rental experience with premium features.

We offer Basic, Premium and Plus plans — each with unique benefits. View plans under your profile.

Yes, you can upgrade or downgrade your plan anytime from your account settings.

You can cancel anytime from your account settings. Your plan will remain active until the end of the billing cycle.

No, all pricing details are clearly mentioned. What you see is what you pay.