Click Sign Up, enter your details, and verify with OTP.

Go to Profile → Edit and save changes. For name changes may require supporting documents for verification.

Use the Help section or contact customer support.

Yes, registration is free. Both Owners and Tenants can register.

Only one profile is allowed per mobile number. 

You can change it from Profile Settings.

Check network, wait a moment, or request OTP again.

The transaction may be paused and reviewed for safety.

Yes, your data is secure and protected.

No, there are no penalties for cancellation.

Yes, you can log in from multiple devices.

Yes, the same account can be used for both.

Yes, you can update your profile anytime.

No, notifications and basic queries are free.

No. Multiple tenants can request the same property, but the owner decides whom to accept.

Yes, you can switch roles within the same account.

Please ensure that you are using your registered mobile number. If the issue persists, please contact our support team for assistance.

You can edit your property details anytime before your property goes live from the My Properties page. If your property is already live, stop it first to make changes.

We understand your concern. The final rent may vary due to additional charges or updates from the owner. We’ll review the details and clarify this for you shortly.

Yes the property status shown on the website reflects real time availability. We recommend completing the booking again to avoid any changes 

Please update your browser to the latest version; if the issue persists, kindly raise a ticket on the hovee Rent platform, and our support team will assist you promptly.

We apologize for the inconvenience. Our team is reviewing your ticket and will get back to you as soon as possible. For urgent issues, please drop at support@hoveerent.com for faster assistance.

Please ensure the document is in a supported format and within the size limit. If the issue persists, try uploading it using a different device or browser.

Please re-upload a clear and valid ID document ensuring all details are visible. If verification fails again, contact support for manual assistance.

Thank you for your feedback. Please submit your Feebback's through our Contact Page → Feedback Form.

You can submit complaints through the hovee Rent Enquiry page. For suggestions, please contact our support agent.

Please ensure the file format and size are correct. If the issue continues, share a screenshot via email. our team will  assist you further.

Kindly drop mail at support@hoveerent.com

Please check your internet connection, update the app if required, and try again after a few minutes. If the issue continues, contact our support team for assistance.

Yes, hoveeRent is a safe and user-friendly app/website with strong customer support, designed to ensure a smooth and secure experience for users, so you can use it with confidence.

You can update your contact information through the Profile Settings section. 

Please contact our Customer Support team to request the deletion of your account. Our team will assist you with the process.

Any changes made to the property listing after making it ‘Go Live’ will not be visible in property search. Once you have uploaded the property details, they cannot be changed or updated. 

After editing, the listing will go for admin verification. Once admin approved, you can go live and make the property visible.

Owners can add their property by clicking ‘List Property’ option in the Home page. 

Yes, you can post properties for free on Hovee Rent. Free listing limits vary by plan. To post more properties, you may need to upgrade your plan.

You can view your properties in ‘My Property List’. 

You can choose Premium Subscription Plan for uploading multiple properties as a owner. 

Your property will be visible on our platform until it gets Enrolled by tenants.

Your profile might get blocked if you have exhibited any suspicious activity.

You’ll receive a notification on the app/website and an email alert.

Yes, property images are mandatory for your listing to be visible to tenants.

Usually within 24–48 hours after successful applicable verification methodology.

No. Tenancy Request is mandatory before tenancy enrollment begins.

Check if your property is live. If not, click Go Live to make it visible. If the issue continues, contact our support team for assistance.

Your listing was rejected due to incorrect or incomplete details. Please update the information and resubmit it for verification. For assistance, contact our support team.

Tenant requests will appear in the Tenancy Request section of your property page. Review the tenant’s details, raise queries if required, and then Accept or Reject the request. 

Use search filters like city, location, budget, and property type to find a suitable rental home.

Try adjusting your filters or check back later as new listings are added regularly.

Click on the Request / Apply button on the property listing to send your request.

You can contact the owner through the options available after submitting a request.

Yes, you can save properties to your favourites and view them later.

Use the search bar and apply filters like location, budget, and property type.

Profiles may be blocked due to incomplete details or policy violations. Please contact Customer support.

You’ll receive a notification once the owner responds.

Some properties may not display images or details because they are inactive or temporarily removed for not following our terms and conditions.

Some properties may display low-quality images due to low-resolution uploads or image compression.

Go to the Contact section, select Enquiry, enter your query, and submit it. Our support team will review your request and respond as soon as possible.
 

The rent may have changed or the listing may not be updated. Please raise an enquiry with the property details, and our team will verify and resolve the issue.

All properties are verified before they are listed. If you find incorrect or fake information, please report it through an enquiry or email our support team with the property details.

Yes. You can submit tenancy requests for multiple properties, subject to the request limits available in your subscription plan.

Once your request is accepted, the property owner's contact details will become available, allowing you to communicate directly and proceed with the rental process.

Tenancy Enrollment is the process that begins when the Owner accepts the Tenancy Request sent by the tenant. 

The process begins once either the tenant or the owner initiates a Tenancy Enrollment request on the platform.

Either the tenant or the property owner can initiate the Tenancy Enrollment process.

No, it is not compulsory. However, enrollment helps complete the process and submit ratings. If you are not satisfied with the tenant or owner, you do not need to proceed. To avoid future issues related to documents or address details, it is recommended to complete the enrollment with either the owner or the tenant.

If a tenant/owner does not choose to enroll, the Tenancy Request will remain in accepted status until action is taken.

Yes. Only commercial properties can have multiple tenant enrollments. Home and PG properties allow only one tenant enrollment per property.

The basic process remains the same, but certain steps may vary depending on the property type.

Once completed, the tenancy becomes active and both parties can access tenancy-related features..

Check your in-app/web notifications and email, or visit the Enrollment section.

The tenancy enrollment request will remain pending until action is taken. The requesting party can also withdraw the request if needed.

Yes. After approval (Tenancy Request), the owner’s and tenant’s verified contact details are shared for smoother communication

No. Tenancy Enrollment details are private and only visible to the tenant and owner involved.

  Reach out to the hovee Rent Customer Support team via chat, call, or email for quick assistance.

No. Booking is confirmed only after approval and Tenancy Enrollment.

Yes, after approval, you will be able to view the owner's contact details for further communication.

No, you can review multiple tenant requests and select the most suitable tenant.

No. The process is completed only after Tenancy Enrollment is finalized.

Yes, the core process remains the same. However, information requirements may vary slightly based on the property type and the owner’s specific requirements.

To maintain privacy and avoid spam, direct communication with owners is only possible after tenancy request and approval.

Owners can view the specific personal details you submit during the tenancy request, but your full profile or contact information remains hidden until approval.

You can send multiple requests subject to subscription and purchase of Add-On.

Tenancy Request is the owner’s way of reviewing a tenant’s identity and intent. Tenancy Enrollment is the formal agreement phase where the tenant and owner agree on terms, start dates, and complete the deal.

Add-ons can be purchased from the subscription according to the number of requests required.

If a tenancy request is rejected, you can continue browsing and send requests for other properties.

Tenancy Enrollment terms are tied to the agreed rental period (start date and end date). Any early termination must follow the conditions set between the owner and tenant.

Please contact the owner by email to check their availability. If you don’t receive a response, raise a support ticket on the Hovee Rent platform, and our support team will help resolve the issue.

Yes, both tenants and owners can raise up to 3 queries during the interaction process. Once the limit is reached, the tenancy request will be automatically rejected.

Yes you will receive an instant notification in the app/web along with the reason for rejection.

We accept UPI, debit cards, credit cards, net banking, and other supported payment methods available during checkout.

You can download your invoice or receipt by signing in to your account and navigating to My Account > Payment > Subscription History. Under the Action column, select View, then click Download Invoice/Receipt.

Refunds generally take 5–7 working days after initiation. In some cases, banks may take additional time to process the credit.

Your purchase may take a few minutes to update. If it is still pending, please share your payment reference ID, and our team will verify it.

If you believe you have been charged more than once for the same transaction, please raise a ticket under the Payment Related Enquiry section with the transaction details for verification.

It appears that the issue may be due to a network problem or a payment gateway error. If your amount has not been debited, you may try making the payment again after checking your internet connection and payment details. If the amount has been debited, it will be reflected in our system, and your subscription will be activated accordingly. Otherwise, the refunded amount will be credited back to your account within 2–3 business days.

I am here to inform you that the convenience fee covers payment processing and platform services and this fee is standard and non-refundable.

Yes, refund timelines may vary depending on your payment method and bank processing time.

The refund amount may be lower due to applicable cancellation charges, service fees, or taxes as mentioned in our refund policy. Please review the policy or contact support for a detailed breakdown.

Ratings help build trust and make it easier for users to choose the right tenant or property.

No, once submitted, ratings cannot be changed.

The system may prompt reminders, but skipping a rating will not block usage.

Ratings should be submitted after completing an interaction or rental experience after entering into Tenancy Enrollment.

No, new users start without a rating and build it over time.

 Yes, but we recommend reviewing the feedback carefully. A low rating may indicate recurring issues, so always weigh the pros and cons before moving forward.

Ratings improve transparency and encourage better management from both sides.

Yes, higher ratings improve visibility and credibility on the platform.

Yes, consistent positive interactions will help improve your rating.

No, ratings are independent of subscription plans.

Yes, ratings are anonymous.

No, ratings are anonymous and its user sole discretion. You may contact support for clarification.

Yes, ratings matter for both.

No, ratings cannot be hidden.

Yes, high ratings build more trust.

To give a fair overall review.

A 3-month cycle ensures enough time for both sides to fairly assess their rental experience.

You’ll receive in-app notifications and email reminders at the end of the cycle.

No. Ratings remain part of your history, but the platform highlights recent ratings more prominently.

They can still list properties.

No. All ratings are transparent to maintain trust across the platform.

No. Ratings cannot be submitted by general app users or those who have not completed Tenancy Enrollment. Only enrolled users who have an approved Tenancy Enrollment are allowed to participate in the Rating process. 

You will get a notification.

No, ratings do not expire.

Go to Subscription, choose a plan, and complete payment.

No, basic features are free. A subscription gives extra benefits.

Basic, Premium, and Plus plans are available.

Yes, you can upgrade or change your plan anytime.

You can cancel it from the Account Settings page.

No, there are no hidden charges.

Both owners and tenants can buy a plan.

No, subscription payments are non-refundable.

No, ratings are not linked to subscription.

Go to Account Settings → Subscription.

Your account moves to the Basic plan.

Subscriptions are valid for the selected plan period.

Yes, a receipt or invoice is sent after payment.

The Add-On option lets tenants buy extra tenancy requests after using all the requests included in their current plan. This allows them to continue sending tenancy requests without upgrading to a new plan.

The Add-On option lets you buy extra tenancy requests, property listings, PG bed listings, and other features without upgrading your current plan.