FAQ

You can simply register by providing any Indian phone number and a valid email address. hovee Rent does not require any password for registration. 

To update your personal details, login to your account and navigate to Dashboard and click ‘My Profile’ section. Here, you can update your personal details, email address and address details by uploading your ID proof.

If you wish to delete your account ,please reach out to our support team through the “Contact Us” page. Our team will guide you through the process and confirm once your account is deleted. 

We recommend you to visit our “Help Center” page to find detailed guidelines for specific issues. Our team will assist you with personalized assistance and ensure that your concerns are addressed promptly. 

Registering on hovee Rent is free. You can register yourself as Owner or Tenant. 

Only one profile will be activated using same mobile number. 

You can simply change your role as Owner or Tenant by clicking ‘Switch Role' option in your profile's dashboard. 

Drop an email to us at shersigroup@gmail.com

We keep observing fraudulent or potentially fraudulent behavior on our platforms. If we find any payment is suspicious, we will block the account. If your account is blocked mistakenly, kindly contact our team. 

Yes. All your personal details are kept confidential and shared only when necessary (like after a tenancy request is accepted).

No penalties from hovee Rent, but it may affect your ratings if cancellations happen frequently.

Yes. You can log in from any device using your registered credentials.

Yes. You can update your personal information and preferences anytime from your profile settings.

Yes. A single account allows you to browse properties as a tenant and list properties as an owner.

You can click on “Resend OTP” or check your network connection. If the issue persists, contact our support team.

No. Notifications and queries are part of the platform features and do not have extra charges.

No. Multiple tenants can request the same property, but the owner decides whom to accept.

Yes. You can switch roles without creating a new account.

The uploaded images are checked internally by our hovee Rent team. Images approved by our team are visible on hoveerent.com whereas, rejected images are not visible on the website. 

Any changes made to the property listing after making it ‘Go Live’ will not be visible in property search. Once you have uploaded the property details, they cannot be changed or updated. 

Here are few guidelines to follow before uploading your property:

1. Provide accurate details while listing your property
2. Provide exact location of your property on the map
3. Please do not include your phone/email number in description of property
4. Add at least one photos of each room, kitchen, hall etc. to make your listing more attractive
5. We have kept the listing process simple. A novice user can complete a listing in less than 5 minutes.

Owners can add their property by clicking ‘Post Property’ option in the Home page. 

Yes, you can post the property for free on hovee Rent. However, there is a limit on the number of properties you can post for free, which varies depending on your subscription plan. If you wish to post more properties, you may need to upgrade your plan to access our additional features. 

You can view your properties in ‘My Property List’. 

You can choose Premium Subscription Plan for uploading multiple properties as a owner. 

Your property will be visible on our platform until it gets rented by tenants. Once your property is rented, you can remove that property from your property list. 

Your subscription would be activated within few minutes after upgrading to the plan you purchased. In case, you don't have an active listing while buying the package, the package would only be activated after a new listing is uploaded. 

Your profile might get blocked if you have exhibited any suspicious activity. If you are a genuine user, please login through our dashboard hoveerent.com

You’ll receive a notification on the app/website and an email alert.

Yes, at least one image is required to make your property listing visible.

Usually within minutes, once all details are submitted and verified by our hovee Rent Admin.

No. Tenancy Request is mandatory before tenancy enrollment begins.

To help new migrants to the city, we offer a map search feature that shows the exact property's location on the map. You can also view details such as nearby schools, hospitals and other amenities on the map . 

Finding the perfect property can take time, so be patient. Review and adjust search filters like location, budget and the amenities you're looking for, this will help you find additional properties by expanding or narrowing your search. Regularly check for new listings and set alerts for new properties that meet your criteria, you'll be notified when suitable properties are available. Don't worry!! We will assist you in finding the perfect home for you. 

To apply for a rental property, click on the “Properties” button on the home page. You'll find as many as property listings there. Click your preferred property and view the details and apply it.

Both tenants and owners will only have access to each other’s verified details after mutual verification. Till then, you cannot contact the property owner directly. 

Yes, you can save properties by clicking on the “Save” or “Favorites” button on the property listing. You can view your saved properties under the “My Favorites” section in your account.

Kindly use the search bar on the homepage to enter your preferred location, price range and other criteria. You can also use advanced filters to narrow down your search based on amenities, property type and more.

Your profile might get blocked if you have exhibited any suspicious activity. If you are a genuine user, please login through our dashboard hoveerent.com

You’ll receive a notification on the app/website and an email alert.

Tenancy enrollment process begins only after the tenant visits the property and evaluates it in person. This step is essential to ensure transparency and satisfaction before moving forward.

Yes. Once tenancy enrollment is initiated, both the owner and tenant can view the start and end dates, status, and details within their respective dashboards.

Either the tenant or the owner can initiate the tenancy enrollment. The process is flexible and based on mutual agreement between both parties.

Tenants can evaluate and scan multiple properties, but can enroll in only one property at a time under a single subscription cycle. Final tenancy enrollment will be confirmed only when both parties accept the terms via the app.

Yes, the process is the same across all property types (Home, Commercial, PG), though specific details or requirements may vary based on the type of property.

Tenancy Request is the owner’s way of reviewing a tenant’s identity and intent. Tenancy Enrollment is the formal agreement phase where the tenant and owner agree on terms, start dates, and complete the deal.

Yes. The dashboard provides real-time updates on tenancy enrollment progress for both parties.

Once tenancy enrollment ends, both tenant and owner provide ratings, which contribute to their profile scores.

No. A tenant can have only one active tenancy enrollment at a time to avoid conflicts, unless allowed under a special subscription plan.

The tenancy enrollment request will remain pending until action is taken. The requesting party can also withdraw the request if needed.

Yes. After approval (Tenancy Request), the owner’s and tenant’s verified contact details are shared for smoother communication

No. Tenancy Enrollment details are private and only visible to the tenant and owner involved.

Yes. Once a tenant is approved and details are shared, tenancy request process is considered complete, and the rental tenancy enrollment can proceed.

Yes. Once approval is given and contact details are shared, you can communicate directly with the tenant to discuss further details, schedule visits, or finalize terms.

No, you can receive and review multiple tenant requests at once. You may choose to accept the most suitable one based on your availability and preference.

Yes. Each tenancy request is property-specific, as different owners may have different selection preferences and criteria.

Yes, the core process remains the same. However, information requirements may vary slightly based on the property type and the owner’s specific requirements.

To maintain privacy and avoid spam, direct communication with owners is only possible after tenancy request and approval.

Owners can view the specific personal details you submit during the tenancy request, but your full profile or contact information remains hidden until approval.

No. Tenancy request only gives you access to the property’s full details and owner contact info. The final tenancy enrollment depends on mutual agreement between you and the owner.

Tenancy Request is the owner’s way of reviewing a tenant’s identity and intent. Tenancy Enrollment is the formal agreement phase where the tenant and owner agree on terms, start dates, and complete the deal.

The number of tenancy requests depends on your subscription plan.

If a tenancy request is rejected, you can continue browsing and send requests for other properties.

Tenancy Enrollment terms are tied to the agreed rental period (start date and end date). Any early termination must follow the conditions set between the owner and tenant.

Ratings help build trust between tenants and property owners. They offer real feedback from real users, allowing future renters or property owners to make informed decisions based on past experiences.

Once ratings are submitted, they cannot be edited or updated. 

If a user fails to submit a rating within a particular period, the user's (owner or tenant) account will be freezed until they submit their next rating. 

Ratings should be submitted by the users (owners and tenants) within the time period (1st Quarter, 2nd Quarter, 3rd Quarter, 4th Quarter) at the end of each 3 months and the notifications will be received to them via pop ups and emails. 

No. New users (both owners and tenants) start with a neutral profile. Ratings will be visible once they complete their first transaction and receive feedback.

 Yes, but we recommend reviewing the feedback carefully. A low rating may indicate recurring issues, so always weigh the pros and cons before moving forward.

• Tenants with high ratings are more likely to be accepted by property owners in the future.
• Owners with high ratings attract more tenants and build long-term trust.

Yes. Your ratings help future tenants choose reliable owners, while also encouraging owners to improve their services.

Yes. Since ratings are periodic, you can improve your rating each quarter by maintaining good communication, being reliable, and respecting agreements.

No. Ratings are based purely on tenant and owner performance, not on subscription level.

No. Ratings are linked to the respective tenant or owner for transparency.

Yes. If you feel a rating is unfair, you can raise a query with hovee Rent’s support team.

Yes. Both sides depend on each other’s trustworthiness, so ratings apply equally.

No. Ratings are always public and visible to all users to ensure transparency and accountability.

Yes. High-rated users are prioritized in searches, tenancy approvals, and future requests.

No. Ratings are only allowed at fixed intervals (1st Quarter, 2nd Quarter, 3rd Quarter, 4th Quarter) at the end of each 3 months.

A 3-month cycle ensures enough time for both sides to fairly assess their rental experience.

You’ll receive in-app notifications and email reminders at the end of the cycle.

No. Ratings remain part of your history, but the platform highlights recent ratings more prominently.

They will appear as “New Owner” until their first rating cycle is completed.

No. All ratings are transparent to maintain trust across the platform.

You can upgrade your account directly through the hovee Rent app or website. Go to your profile > “Subscription” > choose your desired plan and follow the payment instructions.

No. The platform is fully accessible with a free Basic plan, but upgrading enhances your rental experience with premium features.

We offer Basic, Premium and Plus plans — each with unique benefits. View plans under your profile.

Yes, you can upgrade or downgrade your plan anytime from your account settings.

You can cancel anytime from your account settings. Your plan will remain active until the end of the billing cycle.

No, all pricing details are clearly mentioned. What you see is what you pay.

Both property owners and tenants can choose subscription plans depending on their requirements. Owners often use them for posting and managing properties, while tenants may use them for extended enrollment and better visibility.

No, subscription payments are non-refundable once processed. However, you can continue to use all features until your current plan ends.

No. Ratings are based purely on tenant and owner performance, not on subscription level.

You can view and manage your active plan through the “Manage Plans” section in your dashboard.

When a plan expires, premium features such as higher request limits or extended enrollment periods will no longer be available. However, you can renew or switch to another plan anytime.

The duration of a subscription depends on the plan selected. Plans are typically offered on a monthly, quarterly, or annual basis.

Yes. Every subscription payment comes with an invoice, accessible under “My Payments” section.

No. You get unlimited tenancy enrollments, meaning you can finalize as many tenant agreements as needed without restrictions.

The Plus Plan includes all Basic features along with advanced options such as posting 6 properties, unlimited tenancy enrollments, tenant-owner direct chat, and access to tenant rating history.

The Basic Plan is ideal for individual owners or small owners who have fewer properties to list and want to test the platform before upgrading.